BELAY SOFTWARE
// PROGRAMMING SUPPORT AND DEVELOPMENT



SERVICES
Listed in no specific order

We would venture to say that 25% of our clients come to us in this or similar type of situation:

The owner/manager has some software at their company. The people who used to work on it are no longer there (for whatever reason). Nobody else knows exactly what it is, what it does or how it works. They need someone to come in and figure it all out, get it running, make some changes or document it all out and explain it to them. If you find yourself in this situation, just relax and give us a call and we will help you through it.

We offer all of the following services and many more, but feel free to pick and choose only the ones you want us to provide for you. We do not take offense if you have other resources to complete other aspects of your project. We have worked on a wide variety of software platforms and content management systems, way too many to list here and some of which are now obsolete. Let us know what you are using and just ask us if you have any questions. Even if we have not worked with your specific software, we can figure it out. If for some reason (time constraints possibly) we can't help you with your project we can most likely recommend (albeit more expensive) someone who can.

GENERAL PROGRAMMING:
We mostly work using the following languages | Ruby / PhP / C#(.net)

If you need someone to create software from scratch or make some modifications to your current software or website. Another item we lump into this category would be any type of database work like adding fields and functionality or creating/modifying reports. If you are starting a project from scratch, you may request the programming language you prefer it written in. If you do not have a preference we will probably write it in Ruby or PhP depending on a couple different criteria.


CODING:
Not exactly programming per say but we use these additional WWW languages | HTML / CSS / Javascript

If you require someone to make some visual changes or enhancements to your project(s) or website(s).


PROJECT MANAGEMENT:
This can be a two fold situation.

(1) If we have to work with other parties during a project this is basically how we bill when we have meetings and other communications that require more than 10 minutes, a basic email or require us to drive on-site somewhere.

(2) Alternatively, we can act solely as your PM (project manager) for your project to make sure you stay on schedule, are getting what you asked for and are not getting the wool pulled over your eyes.


TECHNICAL SUPPORT:
Solving random technical problems for you or your staff.
We can support and teach staff memebers 'the basics' on how to make their software (Word/Excel/Acrobat) or computer (PC/MAC/Linux) function they way they want it too. We can provide this service on site or we can help them remotely over the interet. This area also includes providing services such as technical writing1, documentation2 and user guides3.

GRAPHIC EDITING:
We edit and manipulate all types of graphic images if you need any changes made to them.

GRAPHIC DESIGN:
We do not do a lot of graphic design from scratch but we can take care of you and get you by in a pinch. Most of our clients have the visual design, layout and mockups already done and we just implement them. If you are looking for something really mind-blowing we can recommend one of our partners or use a for hire site (if you have budget constraints) like 99designs.

HARDWARE / NETWORK SUPPORT:
We also offer this type of support (in a limited sense) if you require it. Some examples would be: Upgrading, installing or replacing a server/switch/router/computer/printer, Laying ethernet cable, Wireless installation etc. Although the 'cloud', 'internet of things' or similar trendy buzzword has these items becoming more obsolete as time progresses.

PHOTOGRAPHY:
If you need some custom or personal imagery we can take care of this as well. It's not going to be in the realms Ansel Adams or Annie Liebovitz but it's better than snapping a crooked/fuzzy picture on an iPad and will fill the gap until you have time to come up with something else (if necessary).

HOSTING & DOMAIN MANAGEMENT
There are too many different scenarios to cover them all here, but basically we can maintain, upgrade and backup your web server(s) for you/your company. We can also manage your domain (website) names, DNS entries and communication requests. / backups and domain registrations so you do not have too.

RATES
We have never understood why everyone does not post their rates upfront for people to consider. We feel that it's deceptive to hide this information or not be open about it.

PROGRAMMING/CODING: 105.00hr
HARDWARE/NETWORK: 75.00hr
VIRUS REMOVAL: 150.00 (flat fee (per system))
TECHNICAL SUPPORT: 60.00hr
GRAPHIC WORK: 50.00hr
DATA ENTRY/CONVERSION: 25.00hr
VIDEO EDITING: 75.00hr
PHOTOGRAPHY: 50.00hr
PROJECT MANAGEMENT: 85.00hr


ABOUT OUR RATES

Almost all of our rates are usually in the 'middle of the road' or slightly lower. This has nothing to do with the quality of work you will receive. It is because we don't own a 20,000 sq. foot building, have a bunch of executive staff collecting a paycheck or paying out a sales persons commission (i.e. less overhead). Ironically we have had clients go with another (larger/expensive) firm only to have that firm sub-contact the exact same job back out to us. When we sub-contract to larger firms, we usually give them a 10% price discount on our servcies, because they closed the contract, went to all the meetings and planned it all out. So in this particular scenario, the client (stated above) ended up paying 40% more for the project and we ended up making 10% less and they ended up with the exact same product they would of got by going directly through us. It is unfortunate but it happens all the time in this industry.


KNOW YOUR BUDGET

It is extremly helpful and saves a lot of time if you show up with a general budget in mind. This lets us know what item(s) on your 'wish list' we may need to remove if it will push you over your budget. If you have no clue what something costs, we can give you an instant idea after you describe your project to us. We estimate all of our projects using the following matrix.

less than 1,000
1,000 to 2,500
2,500 to 5,000
5,000 to 10,000
10,000 to 25,000
25,000 to 50,000
50,000+

We are not a used car sales lot which means it's not the first person to say a price loses. If you have a 5k budget and we think your project will cost 2k we are not going to 'pad' our estimate. You can either save your money, or perhaps add some additional functionality to your project if you desire. We know everybody wants the best possible product for the least expensive price. We don't pull any punches, so we expect you to be up front with us as well. We are all in this together.


FIXED BID PROJECTS

Most of our projects are billed on our hourly fee schedule also known as 'time and materials'. For us to quote you for a 'fixed' or 'not to exceed' price we require a few things. (1) You must know exactly what you are looking for and what you are expecting. (2) There must be detailed documention on 'how it works' along with possible 'what if' scenarios. (3) You must have mockups and/or wireframes for all screens. If you want a we can draw up all these documents for you (for a price) and then we will give you a fixed bid, you can also take this packet around to other development firms and get quotes from them as well.


1. [techincal writing: Nerd-speak so the next person who works in your environment does not have to start from scratch.]
2. [documentation: Documentation of all your systems, their general design, purpose and layout as well as your computer assets.]
3. [user guides: Cheat sheets left for you/your employees because they will forget everything we said as soon as we walk out the door. It's ok, we understand.]